Privacy policy

At CAVENRY ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how your information is collected, used, and shared when you visit or make a purchase from our website (the "Site").

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this policy from time to time to reflect operational, legal, or regulatory changes. Any material updates will be posted on this page with an updated effective date.

Personal Information we collect

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

 

We use your personal information to:

  • Provide & Improve Our Services: Process payments, fulfill orders, manage accounts, and facilitate returns or exchanges.
  • Marketing & Advertising: Send promotional communications via email, SMS, or postal mail, and personalize advertisements.
  • Security & Fraud Prevention: Detect, investigate, and respond to fraudulent or illegal activities.
  • Customer Support & Service Improvement: Respond to inquiries and improve our offerings.

If you are an EEA resident, our legal basis for processing this data is our legitimate business interests, under Art. 6 (1) (f) GDPR.

Cookies

We use cookies and similar technologies to enhance user experience and analyze site traffic. These help us:

  • Remember your actions and preferences.

  • Improve website performance and usability.

  • Serve tailored advertisements.

You can manage your cookie preferences through your browser settings. However, blocking cookies may affect certain functionalities of our Site. For more information on Shopify-related cookies, visit Shopify’s Cookie Policy.

How We Share Your Information

We may share your personal information in the following circumstances:

  • Service Providers & Vendors: With companies that help us operate our Site (e.g., payment processors, shipping partners, customer support services).

  • Marketing & Business Partners: For promotional purposes and advertising.

  • Legal Compliance & Security: To comply with legal obligations, enforce policies, or protect our users.

  • Business Transfers: In the event of a merger, sale, or acquisition of our company.

We do not sell or share your sensitive personal information without your consent.

Third Party Websites and Links

Our Site may contain links to external websites not controlled by us. We are not responsible for their privacy practices and recommend reviewing their policies before sharing personal information.

Children's Data

Our Services are not intended for children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us to have it removed.

Data Security & Retention

We take reasonable steps to protect your personal information, but no system is completely secure.

We retain your data as long as necessary for operational and legal purposes. This includes:

  • Maintaining your account.

  • Fulfilling transactions.

  • Complying with legal obligations.

Your rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at CAVENRY@outlook.com or contact us at Flat 8 Purcell House, Cremorne Estate, London, ENG, SW10 0DE, GB.

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.